I investigate complex issues, identify meaningful trends, and translate findings into clearer, more reliable product experiences. My background spans Product Design, Software Quality Engineering, User Acceptance Testing, Technical Support, and Customer Experience.
ViewProfessional experience
Supported software quality and release validation for iOS 27 as part of Apple’s Swift platform team—investigating issues, reproducing unexpected behavior, documenting findings, and helping teams ship with greater confidence.
Experience overviewSupported user acceptance testing for Apple Store Online—evaluating end-to-end experiences from the customer’s perspective, confirming that requirements supported real shopping workflows, surfacing gaps, and communicating clear, actionable feedback.
Experience overviewWorked as a Product Designer on Apple’s Retail App Design team—designing and updating retail applications used by Apple Store employees and refreshing existing experiences with new UI.
Experience overviewIndependent portfolio projects
I’m Peets, a Technical Support and Software Quality professional based in the New York City metropolitan area. My experience spans Customer Support, Software QA, User Acceptance Testing, and Product Design—giving me a practical view of how products behave and how people experience them.
Across more than 17 years of customer-facing and cross-functional work, I’ve learned to spot patterns, troubleshoot complex issues, document clearly, and connect technical details to real customer needs. Whether I’m resolving an issue or validating a release, I focus on making the experience clearer, more reliable, and easier to use.
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